Terms and Conditions of Sales of the Mohni LS OÜ Online Store
The terms and
conditions of sales apply to the sale and purchase of products from the online
store www.mohni.eu (hereinafter referred to as the Online Store) of Mohni LS OÜ
(registry code 108095, location Laki 11a, 12915 Tallinn, Estonia).
Term of sales contract and information about goods and prices
An order submitted in the Online Store is deemed to be an offer to enter into a contract of purchase and sale with Mohni LS OÜ.
- The prices (in euros) of the products sold in the Online Store are indicated next to the product names. All displayed prices include the VAT applicable in the Republic of Estonia.
- The Online Store has the right to change the prices of goods without prior notice.
- The cost of the shipping service is added to the price of the product. This added cost depends on the Buyer’s preferred delivery method.
- Product descriptions are provided in the Online Store directly next to the product name.
To place an order, the desired products should be added to the shopping basket. To finalize the order, the required data fields must be filled in and a suitable delivery method chosen. Thereafter, the amount to be paid is displayed on the screen. The payment can be made in a secure manner using any of the following payment methods:
- Estonian bank links: Coop Pank | LHV | Luminor | Pocopay | SEB | Swedbank
- Card payments: Visa | Mastercard
- Finnish bank links: Aktia | Ålandsbanken | Danske | Handelsbanken | Nordea | Oma Säästopankki | Pohjola | POP Pankki | S-Pankki | Säästopankki
- Latvian bank links: Citadele | Luminor | SEB | Swedbank
- Lithuanian bank links: Luminor | SEB | Swedbank
All transactions are settled in euros: the purchase amount is deducted from the Buyer’s account in the single currency.
Note: Upon payment via a bank link, please make sure that you click on the ‘Back to merchant’ button on the bank’s website.
Maksekeskus AS is the payment intermediary. Payment is made outside of the Online Store in the secure environment of the respective bank when using a bank link or in the secure environment of Maksekeskus AS when using a credit card. The seller has no access to the customer’s bank or credit card details.
The owner of the Online Store is the controller of personal data who transmits the personal data necessary for making payments to the processor, Maksekeskus AS.
contract of purchase and sale shall enter into force once the amount due has
been credited to the bank account of Mohni LS OÜ.
If the products ordered cannot be delivered because they are out of stock or for any other reason, the Buyer shall be notified as soon as possible and the amount paid (including the delivery fee) refunded within 14 days of receipt of notification.
Delivery of products
Products are primarily delivered to Estonia, Latvia, Lithuania and Finland, with deliveries to other countries according to the order.
To receive their products, the Buyer has the following options: Itella Smartpost or Omniva parcel terminals; the DPD parcel shop; the DHL courier service; or collection in person.
Delivery costs are borne by the Buyer and the respective price information is displayed next to the delivery method.
Parcels for delivery in Estonia usually reach their destination within three business days of the sales contract entering into force. Parcels for delivery outside of Estonia will reach their destination within 3-14 calendar days. Delivery times described above apply only to goods in stock.
Actual delivery times depend on the workload of courier companies, but the Online Store will do its best to ship the products as soon as possible.
Right of withdrawal
The Buyer has the right to withdraw from the contract entered into in the Online Store within 14 calendar days of the date of receipt of the products by submitting an application to this effect to the Online Store (the form for which can be found here) and returning the products.
The application must be e-mailed to firstname.lastname@example.org or posted or delivered to the office of Mohni LS OÜ at Laki 11a, 12915 Tallinn.
Only a Buyer who is also a consumer can make use of the consumer’s right of withdrawal (i.e. an individual who enters into a transaction unrelated to the performance of an independent economic or professional activity) to withdraw from the contract of purchase and sale.
The right to withdraw within 14 days can be exercised if the products ordered have not been used, except in a manner necessary to examine their nature, properties and functioning as one would normally be allowed to do in a physical store.
If the products have been used in any other way than needed for determining their nature, characteristics or functionality, if they have wear marks or if the products are no longer in their original composition, the Online Store has the right to reduce the refundable amount according to the decrease in value of the goods.
The costs of returning the goods shall be covered by the Buyer, unless the reason for the return is the fact that the item does not correspond to what was ordered (i.e. incorrect or defective goods).
Having received the goods being returned, the Online Store shall refund all amounts received from the Buyer under the contract within 14 days of receipt of the application for withdrawal.
The Online Store has the right to refuse to process the refund until the products being returned are received or until the Buyer has provided proof of returning the products, whichever occurs first.
The Online Store has the right to withdraw from the sales transaction if the price of the product in the Online Store has been displayed incorrectly due to a system error or if the product is out of stock. In this case, the Online Store will contact the Buyer and return the amount paid under the contract.
Right to lodge complaints
The Online Store
is responsible for any non-compliance of the product sold to the Buyer under
the terms of the contract which becomes apparent within two years of the
delivery of the product by the seller, assuming that the defect already existed
at the time of delivery. It is the responsibility of the Online Store to
confute this presumption.
In the case of a defect, the Buyer has the right to contact the Online Store within two months of it becoming apparent that the product does not comply with the terms of the contract by e-mailing: email@example.com, writing to the Mohni LS OÜ office at Laki 11a, 12915 Tallinn or calling +372 659 5454 from 9:00-17:00 Monday-Friday.
The Online Store is not responsible for defects in products that arise due to natural use, the wear and tear of the product, for reasons attributable to the Buyer, due to improper use of the product or as a result of non-compliance with the instructions stated in the product manual.
In the event of submitting a complaint, the Buyer must return the product to the Mohni LS OÜ office at Laki 11a, 12915 Tallinn.
If the product
has defects for which the Online Store is liable, the Online Store will repair
or replace the product.
If the goods cannot be repaired or replaced, the Online Store shall refund all costs incurred under the contract of purchase and sale to the Buyer.
The Online Store shall respond to the Seller’s complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal
The Online Store only uses the personal data submitted by the Buyer (first and last name, telephone number, e-mail address and delivery address) to complete the order and send the product to the Buyer. The personal data referred to shall be forwarded to the delivery company for the delivery of the goods.
The Online Store retains personal data for the length of time established by legislation.
The Online Store shall only e-mail the Buyer newsletters and offers if the Buyer has expressed their wish to receive them by entering their e-mail address on the website and they have consented to receive marketing communications.
The Buyer can always decline future offers and newsletters sent by e-mail by informing us by e-mail or by following the instructions contained in e-mails with marketing offers.
If you have any
questions regarding personal data, please contact us by e-mailing
firstname.lastname@example.org or calling us from 9:00-17:00 Monday-Friday.
Resolution of disputes
If the Buyer has complaints regarding the Online Store, they should be e-mailed email@example.com or submitted by calling +372 659 5454 from 9:00-17:00 Monday-Friday.
If the Buyer and the Online Store are not able to settle the dispute by agreement, the Buyer may bring the matter before the Consumer Dispute Committee. Click here to read the procedural requirements and file an application. This committee is competent to resolve disputes arising from the contract entered into between the Buyer and the Online Store. The committee reviews buyers' complaints free of charge.
The Buyer may also turn to the EU’s Consumer Dispute Resolution Platform.